resume assistant manager travel agency

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Resume assistant manager travel agency should homework banned quotes

Resume assistant manager travel agency

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Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical travel assistant skills: Strong IT skills, a high level of accuracy and keen attention to detail Discreet, professional and well spoken, with good communication skills In addition good working knowledge of the Dutch language In addition good working knowledge of the French or Dutch language In addition good working knowledge of the Dutch or French language Proficiency in Excel with good knowledge of databases.

Resume Resume Examples Resume Builder. Create a Resume in Minutes. Richmond Farrell. Travel Assistant. Create a Travel Assistant Resume. To write great resume for travel assistant job, your resume must include: Your contact information Work experience Education Skill listing. Education on a Travel Assistant Resume. Professional Skills in Travel Assistant Resume. Flights, hotels, ground transport etc while remaining organized, patient and providing outstanding customer service Enforcing travel policy compliance while fulfilling travel requests.

Reserve all airline reservations car and hotel for all PPD employees including New Hires, Recruits and Relocations Familiarise yourself and use Travel systems as required by the business. Experience For Travel Assistant Resume.

Acts as liaison between vendors and FMS for invoices pending payment Write or select appropriate letters explaining disposition of unauthorized travel claims Responsible for explaining regulations and guidelines to beneficiaries for submitting any unauthorized ambulance claims to the VA Medical Center for consideration of payment Corresponds with ambulance service provider regarding technical problems and is responsible for reviewing, balancing, reconciling and adjusting invoices for payment.

Highly proficient in spoken and written English C1 level Coordinate hotel arrangements Knowledge of Danish. Remain calm under pressure with the demonstrated ability to meet tight deadlines Previous experience in the travel industry is an advantage but not essential Exceptionally well organised and efficient, with a good dose of common sense and initiative Working knowledge of a second UN language French, Spanish, Arabic, Russian, Chinese Contacting employees by phone and email to obtain additional information, when needed Booking travel, both domestic and international.

Ensure the recovery of amounts due by the employees using the process flow agreed with the process owner Perform the matching of the amounts paid by the employees with the negative travel expense reports Update visa , APEC card, cheque bank in, ferry and rail tickets purchasing records to respective reports Support colleagues during emergencies and assist with travel insurance claims Juggle tasks and take initiative in a fast-paced environment Verifies, checks and certifies agency invoices, follows-up on ticket refunds to ensure that all credits due are received in timely manner.

Skills For Travel Assistant Resume. Reviews SAP Travel Authorizations TA for completeness and accuracy in line with UNICEF rules and regulations Upon confirmation that the TA is accurate, posts TAs in vision and indicates house bank and unblocks payments for the travel agent Processes travel claims: Reviews completion of documentation, verifies itinerary against actual travel, checks stopovers, calculates misc. Prepares visa application letters to embassies and coordinates the application and renewal of UNLP for all staff members.

Committed to quality services. Decision Making-Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions or solve a problem Flexibility-Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with pressure and ambiguity Communication-Expresses information for example, ideas or facts to individuals or groups effectively, taking into account the audience and nature of the information for example, technical, sensitive, controversial ; makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately Critical Thinking-Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Enforce company Booking Procedure and Travel Policy, ensuring proper authorisation.

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Be the first to like this. No Downloads. Views Total views. Actions Shares. No notes for slide. Top 8 travel agency manager resume samples 1. Chronological resume A chronological resume is the most commonly used type of resume. It organizes work and educational history in reverse chronological order. Gregory L Pittman travel agency manager Objective: A competitive intelligence professional looking for difficult tasks in marketing and sales.

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Present the most important skills in your resume, there's a list of typical travel manager skills: Demonstrate strengths in the areas of service and team skills, including evidence of ability to work independently and in close conjunction with others Manage multiple priorities and effectively handle concurrent demands to prioritize responsibilities and meet deadlines Proven track record of excellent negotiation skills Demonstrate strengths in the areas of service and team skills, including evidence of ability to work both independently and in close connection with others Skill in effectively managing and leading staff, and delegating tasks and authority Strong priority management and attention to detail, including ability to prioritize multiple assignments and deadlines accurately under pressure.

Resume Resume Examples Resume Builder. Create a Resume in Minutes. Jerry Bechtelar. Travel Manager. Corporate Travel Manager. Baker University - Overland Park Campus. Create a Travel Manager Resume. To write great resume for travel manager job, your resume must include: Your contact information Work experience Education Skill listing. Education on a Travel Manager Resume.

Professional Skills in Travel Manager Resume. Exceptional written, interpersonal and communication skills oral and written with strong ability to draft policies Proven negotiation skills with suppliers hotel, air, car rental, vendor, etc. Relevant work experience in a travel department or travel agency Good computer knowledge MS-Office, Travel Software Global travel management experience in a corporate setting Sets goals and priorities and assigns tasks and projects accordingly Manage the direct relationship, administer configuration and understand user navigational experiences with Concur Overseeing the Travel Office, including training, monitoring staff productivity levels, and assigning and directing workflow Optimizing processes within the travel department such as online booking tools, automated travel requests, hotel portal, billing processes etc Assisting departmental leadership in completing various seasonal tasks.

Ensuring compliance with internal policies, agency rules and regulations, and generally accepted accounting principles Providing Management with relevant and timely data on our travel volumes and costs and suggest cost saving opportunities Engaging personality and team culture fit Working knowledge of MS Office and GDS solutions Understanding of global perspective and how different countries and cultures function Overseeing external travel agencies worldwide.

Developing and implementing administrative systems, such as record management, travel management, taxi management, etc. Developing a business plan for the growth and development of our Corporate Travel business- Driving enhancements in the support, assets and tools we offer our agents and customers- Gaining further insight into Travel Operations. Developing comprehensive, analytic reports, based on service performance metrics and market intelligence, across a diverse international group Sharing critical expertise and knowledge to support goals and objectives Leveraging knowledge of travel service platforms, operations performance metrics and other business travel operations work streams Providing guidance in the assessment of goals and strategies in order to optimize individual operations and service delivery Owning responsibility for the financial success of the US travel programs Manage and drive meeting technology by interacting with corporate and line of business event teams and suppliers Proficiency in creating instructional materials, web-based training, classroom materials, user guides FAQs, and manuals is desired.

Manage and track all follow up Maintain close relationships with editorial and ensure relevant contextual advertising opportunities are maximised by the team Closely monitor changes to organizational hierarchy or reporting structures. Effective negotiator airline, car rental and hotel contracting experience Proficient technical skills covering all Microsoft office products Proficient with Microsoft programs including Advanced excel skills Exceptional written, interpersonal and communication skills oral and written Command skills and ability to earn the trust of our internal customers, stakeholders, and staff Strong international and domestic travel knowledge, with complex itinerary experience Commitment to quality, adaptability, change management, self-motivation and teamwork skills required.

Good analysis and logical thinking ability Develop and maintain strong working relationships with suppliers Develop reports to measure effectiveness of corporate travel programs, evaluate travel costs, monitor traveler behavior, and analyze savings opportunities Good communication and management abilities Maintain strong communication with team members Sabre GDS experience - desirable Strong ability to analyze travel-related data and provide recommendations for efficiencies, savings, and program improvements Experience booking domestic and international travel for individual travelers up to large groups with tight turnaround times Experience with ospitality systems like Opera and Micros.

Strong and demonstrated project management and multi-disciplinary experience in travel related function Effectively influence, driving innovation and working well under pressure Strategic thinking, superb time management, judgment, and problem solving skills Proven experience as an Administrative or office manager in international environment Execute against strategic plans and demonstrated high-level of achievement in prior roles Process improvement experience, financial management experience Significant experience in corporate travel management with specific in depth experience in United Kingdom and other EMEA travel program operations.

Managing existing global travel tools: Travel and Transport Business Travel and Concur Developing metrics, oversee management reporting, and develop strategy for the program Managing travel policy communication, clarification on enquiries, compliance and reporting Working in a diverse professional team Working within cross-functional teams Managing multiple events at the same time Dealing with multiple levels of management up to the C-Suite Negotiating rates with hotels for competitive rates.

Partnering with emergency preparedness vendors to ensure employee safety at all times Working with stakeholders and event organizers to arrange group bookings for large company events Managing cross-functional, global relationships to ensure policy, process, and systems are aligned to meet the needs of the programs Servicing clients within the Taiwan region for their travel needs both online and offline Assisting on short and long- term travel strategy development and implementation in collaboration with Financial Management Understanding of digital business models.

Internship Resume. Killer Resume Summary. Write a Resume Objective. What to Put on a Resume. How Long Should a Resume Be. The Best Resume Format. How to List Education. CV vs. Resume: The Difference. Include Contact Information. How to Write a Student Resume. Travel Operations Manage the travel agency and online booking tool, within the region, including service levels, operational productivity and drive vendor performance Responsible for optimizing online booking tool adoption within the region Determine and implement the travel strategy for the region Manage travel logistics for incidents e.

Assist with development, maintenance and administration of Travel Policy. Strive for continuous improvement to align with policy changes, savings opportunities and travel industry updates Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices Manage all travel vendor relationships and programs agency, air, hotel, car rental, executive sedan, and other travel related services , ensuring compliance with service level agreements and contracted pricing.

Managing the WSI travel program globally to ensure we are receiving best in class services, maximizing discounts, minimizing costs and ensuring traveler safety Creating, administering and enforcing corporate travel policy and procedures on a global basis. Developing systems that track and report non-compliance; developing metrics and continuously reviewing and updating the travel policy to ensure that it evolves and develops to meet the changes in traveler and travel arranger requirements Developing reports and analyzing data to measure effectiveness of corporate travel programs and drive adoption and change.

Providing meaningful reports to management to evaluate travel costs, opportunities and behaviors Serving as primary contact and escalation point for all travel related matters, including interacting with C-Level Executives Staying current and understanding traveler needs and behavior and providing ongoing recommendations and solutions Developing a comprehensive marketing and communication strategy, leveraging Homefront, the Concur online booking tool and other communication methods, to inform, educate, update and establish buy-in for new programs and initiatives Working collaboratively and proactively with leadership to develop and implement key cost savings initiatives and process improvements Maintaining strong relationships with all vendors, including Travel Management Company, airlines, hotels, car rental agencies and technology providers.

Manages travel and expense software tools, which includes but is not limited to user support and program enhancements. Ensures the accurate compilation, analysis and reporting of travel data Acts as primary contact with corporate travel agencies and suppliers Negotiates contracts with travel agencies and suppliers Responsible for adherence to cost control and effectiveness in the travel department May manage company employees or be responsible for coordinating activities with on- site contractors or outsourced resources providing travel services Selects, develops, and evaluates personnel to ensure the efficient operation of the function Will participate in the implementation of an automated travel and expense solution, from design to test to go-live Experience with any top tier travel and expense software is strongly desired Experience with SAP is desired LI-ASI Typically requires a Bachelors degree and eleven or more years of progressively complex experience with at least five of those years in management.

Equivalent experience may be substituted in lieu of education Strong communication, leadership, presentation, and interpersonal skills are required Must be able to work on a self- initiated basis and in a team environment, and able to work extended hours and travel as required.

Support the Global Travel Manager GTM with the delivering on the global strategy Proactively manage client relationships at a the senior regional divisional level and create cross divisional forums to communicate global policy, savings opportunities and travel trends Work closely with the Global Analytics and Control Lead GAL to delivery reporting to the region to evaluate travel behavior Responsible for the delivery of business travel services in the region including management of the dedicated travel management company Support the regional CRES Management Committee and Client Relationship Managers CRM in client consultation and global policy reviews Establish quarterly Town Halls with top travelers and administrators within the region to promote travel initiatives and solicit feedback.

Minimum of 7 years of experience in a commercial travel management role in a fast paced corporate or agency organization, or within a financial function within the travel industry Solid leadership and change management skills with experience in developing innovative commercial strategies that align global functional objectives with regional client needs Decision-maker, highly motivated with great business acumen and possessing first class communication, presentation skills and strategic planning skills with an emphasis on managing by objectives and performance measurement Proven success in an environment where winning senior level client sponsorship and stakeholder engagement is critical.

Handle and oversee all travel arrangements air, lodgings, etc. Support the delivery of global savings targets Develop relationships with key lines of business and Group function stakeholders and ensure alignment of the global procurement travel strategy to their business or function strategies Ensure the provision of a consistent and professional regional travel management service in all locations Works in partnership with other Regional Heads of Travel to share best practice and ensure the consistent implementation of the global travel programme in line with Group expectations and targets Responsible for global delivery of a travel sub stream i.

Respond to customer inquiries Work with Microsoft Office programs Maintain the business travel website Manage the companies Hotel Program Support Expat, Recruit, New Hire, Intern and Co-op travelers and the applicable departments Analyze travel reports and manage the exceptions Manage the approver and exemption files for the pre-trip approval system Create and maintain supplier relationships for a mutually beneficial partnership Conduct employee training sessions Work collectively with the Travel Management Company TMC Keep up with travel industry knowledge, news and trends Assist with the implementation and execution of new program rollouts Update company travel policy Assist purchasing with RFP, statement of work and contract review Bachelors in Hospitality or Business Administration.

Negotiates preferred vendors and manages the implementation of new travel program vendors, including, but not limited to, airlines, hotels, car rental, and travel management companies. Manages relationships and tracks vendor performance through issue database, and leading quarterly vendor reviews. Tracks and maintains metrics on vendor savings and rebates Coordinates with key internal stakeholders, including, but not limited to Travel Risk Management, Legal, HR, Finance, Global Mobility and Event Planning Assists with the travel portion of the annual expense budget and manages requests from internal and external auditors.

Responsible for determining cost transfers and allocations associated with Travel Management Provides quarterly and ad hoc training sessions for global travel planners and coordinators. Distributes travel metrics to appropriate key stakeholders Drafts regular revisions of Global Travel Policy and U. Travel and Expense Reimbursement Policy Participates in special projects, departmental, functional and corporate initiatives, and assignments.

Hire, train and manage staff to reflect the Wyndham culture of service. Responsible for coaching, motivating and developing staff to achieve departmental goals within approved budget. Monitor staff work and track performance to maximize team effectiveness and productivity. Take appropriate corrective disciplinary action as necessary. Oversee performance review process and Payroll for the department Responsible for managing the Plus Partners program and budget to the terms of the agreement with the Developer.

Ensure we are managing the budget and make adjustments based on budget constraints Participate in the development of all travel offers to Owners and incentive programs to support new sales and upgrades. Negotiate and implement vendor contracts. Secure co-op advertising commitments and oversee compliance in placement of ads and billing Oversee resolution of travel related Owner issues to ensure owner satisfaction while minimizing the financial impact to the department Ensure compliance with the Airline Reporting Corporation ARC rules and regulations.

Obtain necessary licenses, approvals and permits from regulating authorities in an accurate and timely manner. Have extensive knowledge of at least one travel industry category Identify and supporting travel technology products, developing market intelligence, and benchmarking platforms as needed Seek out internal and external information to ensure clear understanding of client dynamics and Advito solutions Travel industry experience in an account management or travel manager role Experience in travel supplier management and travel procurement Thorough knowledge of the corporate travel industry Ability to travel as needed.

You are able to work in a global and multicultural environment You are freshly graduated or have acquired a first experience internship included in a consulting environment You are able to develop relationships and engage with all stakeholders at all levels You have strong analytical skills You are proactivity and autonome You are perfectly fluent in English French or any other language is a plus You have excellent communication and presentation skills You have strong knowledge of MS Office Knowledge of travel processes and tools is a plus.

Stay informed on new travel related processes, enhancements, implementations, etc Identify and support travel technology products, developing market intelligence, and benchmarking platforms as needed Manage travel sourcing events Proven track record of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Recommends salary changes Bachelors degree in Business, Hospitality, Travel, Tourism, or related field Five to seven years experience in corporate and VIP travel including charter planes, international travel services, ground transportation Five to seven years experience in corporate travel and staff supervision Or combination of education, skill, and experience Proficient use of MS Office Products, Sabre, and Internet High levels of organization, coordination, English speaking, reading, and writing; active listening; critical thinking; monitoring; negotiations, judgment, evaluation, service orientation, problem solving; troubleshooting; attention to detail; and time management.

Remain current with relevant industry changes and trends.

Travel Assistant role is responsible for travel, government, finance, credit, database, purchasing, immigration, reporting, research, insurance.

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Resume assistant manager travel agency Travel Manager. Tailor your resume by selecting wording that best fits for each job you apply. Present the most important skills in your resume, there's a list of typical travel assistant skills: Strong IT skills, a high level of accuracy and keen attention to detail Discreet, professional and well spoken, with good communication skills In addition good working knowledge of the Dutch language In addition good working knowledge of the French or Dutch language In addition good working knowledge of the Dutch or French language Proficiency in Excel with good knowledge of databases. Skills such as payroll can be learned on the job, as can some management skills, like dealing with staff grievances. Boston, MA. Ability to set goals and handle multiple tasks, clients, and projects simultaneously. Clipping is a handy way to collect important slides you want to go back to later.
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Resume assistant manager travel agency The ability to communicate effectively in different languages is also helpful. Tour Manager Resume Sample. Cancel Save. Strive for continuous improvement to align with policy changes, savings opportunities and travel industry updates Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices Manage all travel vendor relationships and programs agency, air, hotel, car rental, executive sedan, and other travel related servicesensuring compliance with service level agreements and contracted pricing. Hire, train and manage staff to reflect the Wyndham culture of service. With larger travel companies michael hawkins dissertation spillovers more of their high street shops to cut costs and focus on online sales, there are possibilities for independent travel consultants to fill the gap. Utilise creative solutions to drive down average costs Keep up-to-date with new travel products, e.
Top definition essay proofreading services for phd A professional resume also contains specific types of information in a formal way. What is it - Targeted resumes are customized in detail to the prospective job you are seeking. Add to favourites. Travel Marketing Manager Resume Sample. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. D in Neuroscience and a Master's in the same sphere, just list your Ph.
Resume assistant manager travel agency Choosing a course Getting into university Student loans and finance. Corporate Travel Manager. Alternatively, you may move into education tourism. Travel Occupational Therapist Resume Sample. Professional Skills. Functional resume A functional resume rearranges employment history into sections that highlight your qualifications, skills and related achievements.

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Education Education. Central Michigan University. Skills Skills. Ability to set goals and handle multiple tasks, clients, and projects simultaneously. Read our complete resume writing guides. How to Tailor Your Resume. How to Make a Resume. How to Mention Achievements. Work Experience in Resume. How and Why Put Hobbies.

Top 22 Fonts for Your Resume. Internship Resume. Killer Resume Summary. Write a Resume Objective. What to Put on a Resume. How Long Should a Resume Be. The Best Resume Format. How to List Education. CV vs. Resume: The Difference. Include Contact Information. How to Write a Student Resume. Travel Operations Manage the travel agency and online booking tool, within the region, including service levels, operational productivity and drive vendor performance Responsible for optimizing online booking tool adoption within the region Determine and implement the travel strategy for the region Manage travel logistics for incidents e.

Assist with development, maintenance and administration of Travel Policy. Strive for continuous improvement to align with policy changes, savings opportunities and travel industry updates Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices Manage all travel vendor relationships and programs agency, air, hotel, car rental, executive sedan, and other travel related services , ensuring compliance with service level agreements and contracted pricing.

Managing the WSI travel program globally to ensure we are receiving best in class services, maximizing discounts, minimizing costs and ensuring traveler safety Creating, administering and enforcing corporate travel policy and procedures on a global basis. Developing systems that track and report non-compliance; developing metrics and continuously reviewing and updating the travel policy to ensure that it evolves and develops to meet the changes in traveler and travel arranger requirements Developing reports and analyzing data to measure effectiveness of corporate travel programs and drive adoption and change.

Providing meaningful reports to management to evaluate travel costs, opportunities and behaviors Serving as primary contact and escalation point for all travel related matters, including interacting with C-Level Executives Staying current and understanding traveler needs and behavior and providing ongoing recommendations and solutions Developing a comprehensive marketing and communication strategy, leveraging Homefront, the Concur online booking tool and other communication methods, to inform, educate, update and establish buy-in for new programs and initiatives Working collaboratively and proactively with leadership to develop and implement key cost savings initiatives and process improvements Maintaining strong relationships with all vendors, including Travel Management Company, airlines, hotels, car rental agencies and technology providers.

Manages travel and expense software tools, which includes but is not limited to user support and program enhancements. Ensures the accurate compilation, analysis and reporting of travel data Acts as primary contact with corporate travel agencies and suppliers Negotiates contracts with travel agencies and suppliers Responsible for adherence to cost control and effectiveness in the travel department May manage company employees or be responsible for coordinating activities with on- site contractors or outsourced resources providing travel services Selects, develops, and evaluates personnel to ensure the efficient operation of the function Will participate in the implementation of an automated travel and expense solution, from design to test to go-live Experience with any top tier travel and expense software is strongly desired Experience with SAP is desired LI-ASI Typically requires a Bachelors degree and eleven or more years of progressively complex experience with at least five of those years in management.

Equivalent experience may be substituted in lieu of education Strong communication, leadership, presentation, and interpersonal skills are required Must be able to work on a self- initiated basis and in a team environment, and able to work extended hours and travel as required. Support the Global Travel Manager GTM with the delivering on the global strategy Proactively manage client relationships at a the senior regional divisional level and create cross divisional forums to communicate global policy, savings opportunities and travel trends Work closely with the Global Analytics and Control Lead GAL to delivery reporting to the region to evaluate travel behavior Responsible for the delivery of business travel services in the region including management of the dedicated travel management company Support the regional CRES Management Committee and Client Relationship Managers CRM in client consultation and global policy reviews Establish quarterly Town Halls with top travelers and administrators within the region to promote travel initiatives and solicit feedback.

Minimum of 7 years of experience in a commercial travel management role in a fast paced corporate or agency organization, or within a financial function within the travel industry Solid leadership and change management skills with experience in developing innovative commercial strategies that align global functional objectives with regional client needs Decision-maker, highly motivated with great business acumen and possessing first class communication, presentation skills and strategic planning skills with an emphasis on managing by objectives and performance measurement Proven success in an environment where winning senior level client sponsorship and stakeholder engagement is critical.

Handle and oversee all travel arrangements air, lodgings, etc. Support the delivery of global savings targets Develop relationships with key lines of business and Group function stakeholders and ensure alignment of the global procurement travel strategy to their business or function strategies Ensure the provision of a consistent and professional regional travel management service in all locations Works in partnership with other Regional Heads of Travel to share best practice and ensure the consistent implementation of the global travel programme in line with Group expectations and targets Responsible for global delivery of a travel sub stream i.

Respond to customer inquiries Work with Microsoft Office programs Maintain the business travel website Manage the companies Hotel Program Support Expat, Recruit, New Hire, Intern and Co-op travelers and the applicable departments Analyze travel reports and manage the exceptions Manage the approver and exemption files for the pre-trip approval system Create and maintain supplier relationships for a mutually beneficial partnership Conduct employee training sessions Work collectively with the Travel Management Company TMC Keep up with travel industry knowledge, news and trends Assist with the implementation and execution of new program rollouts Update company travel policy Assist purchasing with RFP, statement of work and contract review Bachelors in Hospitality or Business Administration.

Negotiates preferred vendors and manages the implementation of new travel program vendors, including, but not limited to, airlines, hotels, car rental, and travel management companies. Manages relationships and tracks vendor performance through issue database, and leading quarterly vendor reviews.

Tracks and maintains metrics on vendor savings and rebates Coordinates with key internal stakeholders, including, but not limited to Travel Risk Management, Legal, HR, Finance, Global Mobility and Event Planning Assists with the travel portion of the annual expense budget and manages requests from internal and external auditors. Responsible for determining cost transfers and allocations associated with Travel Management Provides quarterly and ad hoc training sessions for global travel planners and coordinators.

Distributes travel metrics to appropriate key stakeholders Drafts regular revisions of Global Travel Policy and U. Travel and Expense Reimbursement Policy Participates in special projects, departmental, functional and corporate initiatives, and assignments. Hire, train and manage staff to reflect the Wyndham culture of service. Responsible for coaching, motivating and developing staff to achieve departmental goals within approved budget.

Monitor staff work and track performance to maximize team effectiveness and productivity. Self-employment is also possible, particularly when providing specialist travel options. The internet has opened up opportunities due to demand from people wanting more tailored holidays at the best prices.

TV travel shops are another area of opportunity with several of the major travel agencies having their own satellite and cable TV channels. With larger travel companies closing more of their high street shops to cut costs and focus on online sales, there are possibilities for independent travel consultants to fill the gap.

Training is mainly on the job, although large companies may provide off-site training, some of which may be residential. Your training may involve travelling abroad or to other parts of the UK and will include training in sales areas such as insurance and online booking systems. Skills such as payroll can be learned on the job, as can some management skills, like dealing with staff grievances. Training in these areas may be provided as part of the handover from the departing manager.

NVQs and SVQs are offered at different levels, and include courses relevant to managers or potential managers. It's also possible to complete postgraduate study in areas such as leisure and business. Search postgraduate courses in leisure management. Generally, the role of travel agency manager offers a lot of scope for variety and progression. In larger companies, this may mean moving up the management ladder to area manager roles or to another specific area of the business such as PR, human resources or marketing.

Typically, as a new entrant, you'll need to gain two to three years' experience as a sales consultant before being able to apply for a team leader position, and a further two to three years' experience before applying for branch management roles. You may need to relocate to gain promotion if working for a larger company, or move between companies if you're working for a smaller independent company.

By specialising in a few chosen destinations, opportunities may arise to relocate or spend time working abroad where you could forge links with travel partners overseas. Alternatively, you may move into education tourism. The experience you gain as a travel agency manager opens up opportunities in the wider tourism industry including hotels and leisure facilities, airlines and cruise ships.

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Add to favourites. Travel agency managers work in retail travel outlets, promoting and selling holidays and travel-related products As a travel agency manager, you may manage a small independent business or a large chain. Income figures are intended as a guide only. Working hours Working hours typically include a Saturday, which is classed as a normal working day. You may occasionally need to work evenings when attending promotions and conferences. If the travel agency is located in a call centre, shift work will usually be required.

What to expect Jobs are available in most areas of the UK, with major travel agencies having a high street presence. Self-employment or freelance work is an option due to the rise in popularity of online bookings and tailor-made package tours. The industry can experience downturns and upturns in equal measure, depending on the economic climate.

There is an emphasis on meeting sales and productivity targets. Uniforms and a smart appearance are required in most organisations. There is occasional travel within a working day, plus overseas travel.