oracle application support resume

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Oracle application support resume

J2EE skills for example - Java, Websphere Demonstrate strong analytical and project management skills. Resume Resume Examples Resume Builder. Create a Resume in Minutes. Myriam Kling. Senior Application Support. Application Support. Grand Valley State University. Create an Application Support Resume.

To write great resume for application support job, your resume must include: Your contact information Work experience Education Skill listing. Education on an Application Support Resume. Professional Skills in Application Support Resume. Excellent oral and written communication skills. Good experience working within an ITIL Environment Applications support experience, experience in one or more of the following technologies Prior experience in supporting Java based Cloud applications Good experience in java development or code debugging.

A proven change agent with experience of supporting complex change initiatives impacting organizational culture and working practices Strong experience in scripting language Shell scripting, Python, Perl, etc. Effectively document requirements for code Proven experience of data analysis in an enterprise environment SQL skills would be useful Relevant Experience in IT background with practical experience in L2 level Application Support Proven experience as Application Support Good experience of interface with users.

Excellent communication skills - oral and written. Solid analytical and critical problem solving skills Manage resources and budget effectively to deliver to competing priorities Strong customer management skills, able to make and meet expectations Strong verbal and written communication skills and sense of urgency, Excellent problem solving skills, ability to quickly broker solutions and resolve incidents and perform appropriate root cause analysis Good communications skills and the ability to work well with people with diverse culture background.

Strong experience with application and performance management monitoring tools such as Splunk, AppDynamics, Gomez, HP BSM, etc Mandatory experience of using infrastructure as code — experience with CHEF is essential Experience in an application support capacity with a strong bent for automating the operational aspects of a platform Superior business relationship management skills Data Transfer Management Skills Solid experiences in MS SQL server and web based development such as.

Net, ASP. Understanding customer needs and priorities to providing quality services. Excellent understanding of SQL database and query best practices including triggers, stored procedures and reporting using SSR Experience designing, developing, and supporting applications on SQL, Oracle DB, using 2 or more development languages or tools Good understanding of all aspects of Trading including Experience with reporting solutions including Enterprise Data Warehouse EDW and reporting tools i.

Knowledge on Shell scripting added advantage. Application Support Developer Resume Sample. For example, if you have a Ph. D in Neuroscience and a Master's in the same sphere, just list your Ph. When listing skills on your production support resume, remember always to be honest about your level of ability.

Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical production support skills: Strong written and oral communication skills Interpersonal skills Excellent Managerial skills with experience in setting goals, confirming task completion, and enforcing accountability for required tasks Strong planning and organizational skills, including effective time management Demonstrate time, priority and stress management skills in a fast paced environment meeting deadlines while maintaining a customer-orientated demeanor Demonstrated effective leadership, managerial, and strategic planning skills Strong people management skill with proven experience of managing medium and large teams 20 — Resume Resume Examples Resume Builder.

Create a Resume in Minutes. Amelie Borer. Production Support Specialist. Production Support. Production Support Assistant. Trinity University. Create a Production Support Resume. To write great resume for production support job, your resume must include: Your contact information Work experience Education Skill listing. Education on a Production Support Resume.

Professional Skills in Production Support Resume. Excellent communication skills, both verbal and written, with strong relationship, collaborative and organization skills Good practical skills and experience of operation of plant at pilot scale and full scale production an advantage Excellent SQL skills with strong ability to debug Organizational skills in planning, goal setting, prioritizing project work and Excellent computer skills with working knowledge of Excel, Word, and Powerpoint products Good SQL programing skills Digital experience working with BOTS in a post implementation environment; robotic process automation experience; Blue Prism experience Experience of SQL,.

Good communication, interpersonal skills, and customer focus Exceptional organizational skills with the ability to prioritize, multi-task, and meet deadlines Excellent collaboration skills and ability to influence cross functionally Demonstrated ability to communicate effectively with business and technical colleagues Strong people management and recruitment skills.

Strong technical skills UNIX, SQL, Python Prior in depth experience in leading, implementing and supporting large-scale production systems Demonstrated experience with any of the following scripting languages Experience in a support role with evidence of increasing responsibilities over time Communicate effectively with other database engineering and support organizations within TDA.

Strong interpersonal abilities and proven track record working in a collaborative, team environment Prior experience with running cross team and cross functional services Prior experience working with the Derivatives or other markets-based business Effectively perform in a calm and logical manner during high-stress situations and in multi-task environments Experience and excellent exposure to Investment Operations Experience in design, development, test, manufacture or validation of diesel fuel engines or diesel fuel injection systems Effectively communicate at all levels within the organization through written and two-way verbal communication.

Years of Experience: Atleast 8 years of total IT experience including Application Support Experience in banking Technology domain, MNC bank work experience of years Utilize lean principles and six sigma methodology to solve problems, and develops these problem solving skills in work teams Solid experience in L2 production support in Equity Derivatives Experience in Enterprise production support or At least 3 years of experience in software development teams Strong and relevant experience in manufacturing Proven technology experience in SDLC, methodologies and frameworks to support high quality delivery Mentor frontline teams to more effectively communicate with customers, internal and external suppliers.

Strong experience with C , ASP. NET, and Visual Studio preferably or later Able to communicate effectively verbally and written Provide technical support as required to effectively identify and analyse issues Experience working with various tools such as hand tools, air tools, torque wrenches; automotive or other relevant mechanical experience required Demonstrated experience in the application of Department of the Army Modification Work Order DAMWO to include post modification checkout.

Strong communication and organizing skills as well as possess the analytical ability to independently resolve routine problems Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. Strong Excel, Word, and database skills Strong documentation and research skills Eexcellent oral and written communication skills Experience in computer operations, especially mainframe and Automic skills Strong technical skills on UNIX and Windows and SQL and FIX Hands-on experience in incident and problem management with good analytical skill Demonstrate leadership and management skills as well as comprehensive, diversified knowledge of supported applications and products and the organization Strong logical and analytical skills and ability to synthesize information.

Review priorities regularly with OIT leadership and departments. Understand relative priorities across all departments. Communicate priorities to Staff Strong teamwork, facilitation, and negotiation skills Strong time management skills, organization, adaptability, ability to coach and train, and attention to detail Experience with Middleware skills - Web Sphere Application Server 8.

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Troubleshoot, diagnose and identify problems using SQL, Toad and applications. Learn and comprehend current operational procedures within the applications as applied to the business. Identify problems that are re-curing trends and report to IS, vendor and management. Responsible for the documentation of the description of the Incident and Problem details and resolutions in the tracking system which is used to update the knowledge base.

Advise management on any alternative action needed in the course of resolving or creating a work-around for problems in the business community. Interface between Developers, Project Managers and Vendors. Provide follow up support both verbal and written, for developers, technicians, vendors and users. Communicate enhancements to support services. Meet with business associates to analyze trends and define resolutions. This includes occasional Sunday support Experience working in a support capacity in a time critical environment, ideally with experience or exposure of working in a financial institution.

Responsible for leading and supporting Application Management business and production support tasks from North America Prioritize issues, collaborate with respective stakeholders and lead application transition from North America Be the voice of IT to business in addressing issues and reporting out status on periodic interval Ensure timely transition of operational work for Application Management as per agreed time, costs and quality expectations Liaise with Application Development, Technical Management, Business and other related stakeholders in resolving issues.

Provide first and second level of application support for Middle Office, Operations and Front Office teams which are located around the globe. Expertise in Excel and familiarity with PowerPoint are a must Good understanding of technology and project management methodologies and principles Impeccable attention to detail and accuracy Experience with producing and distributing publicly facing materials Ability to explain complex technology issues and concerns in non-technical ways Bachelors in Information Technology, Operations or Business preferred.

Ability to converse in different foreign languages would be an advantage e. Prioritizing and managing tasks and resolving day-to-day application issues and client requests Liaising with vendor support contacts for the resolution of issues and bugs Participating in a number of projects ranging from software upgrades, to business-driven enhancements Incidents and problem queue activities support and closure Implementing ITIL principles in incidents, problem solving and change activities.

Provide 2nd Level support for in-house applications Provide leadership and Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs Provide daily support in order to ensure customer satisfaction. Ensure communication is customer focused and professional Troubleshoot and resolve application or infrastructure issues. Responsible for application flow, including configuration, scheduling control and scripting.

Identify potential threats and mitigate risks, act as a guardian of production services and change procedures are followed Drive continuous improvement of our processes and demonstrate initiative and creativity in problem solving.

Control-M preferred. Ab Initio preferred nice to have. Application flow, including configuration, scheduling control and scripting. NET and Java is an advantage Identifying potential threats and mitigate risks, act as a guardian of production services and change procedures are followed A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents Able to manage own work and mentor junior staff in technical areas Open to night shift, shifting schedules and split week work patterns.

Previous experience in customer service, help desk support or application support an technical environment Experience managing projects in a dynamic, team environment Superior Customer Service skills Knowledge of ITIL or other service management methodologies Experience or previous job history as a Business Analyst or Business Systems Analyst ITIL Foundation Preference for a candidate working towards a degree in a technology or business related field. Desired BS in Computer Science. Work on some of the most complex challenges in large scale computing by utilizing your skills in data structures, algorithms, and object oriented programming Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels.

Provide application support for multiple RPS applications,across distributed and mainframe platforms Work on production issues, queries, requests and if needed reach out to the AD oncall for resolution Work on production data updates Monitor issue trends, perform RCA and communicate the same to AD teams. Identify strategic optimization and Undergraduate degree Minimum 6 or more years current work experience in a distributed Java based environment is a.

Ab Initio preferred. May modify or edit existing support scripts Thorough working knowledge of HEAT call tracking software and its application to our operation Excellent troubleshooting, diagnostic, process, and procedural skills to include: root cause problem analysis, a mindset which allows them to continue looking for a solution when others might give up, and the ability to approach a problem from more than one angle to find a timely resolution.

Basic project management such that one can lead the execution for any owned tasks, milestones, or projects Excellent oral communication across multiple levels of the organization from engineers, users, and different managers. The ability to work well at multiple levels of the organization Excellent written communications to assure email clarity and professionalism with users and team members The ability to challenge other functional staff around service, and drive calls to resolution during incidents Basic knowledge of db and how it relates to applications Experience with existing GTI tools.

Travel may be required for training on the ES platform Stay abreast of new technology and methods to optimize development for the enterprise Mentor and provide technical guidance to other Application Developers on the team Participate in Testing, Implementation Planning and Execution of complex applications On a day-to-day basis, you'll be expected to Create technical specifications, Develop code and test for small business requirements, process improvements and break fixes Perform Daily Production Monitoring and Reporting Provide first call level production support for the suite of applications Provide technical and programming support and mentoring to Application Developers Develop error free code that complies with all code standards and methodologies Bachelors degree in Computer Science or related field of study or equivalent relevant experience in mainframe programming years of experience with large mainframe based applications built with Cobol and DB2.

Interface and support for all technology related matters in Romania ICG business, including but not limited to the problem management, reporting activities, testing, documentation Maintain, support and assist in the testing of changes to applications and their operating environments Ensure the availability of applications for the client and deliver problem management resolution. Good interpersonal, communication, leadership and management skills Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment Customer-oriented Relationship building and influencing skills Strong problem-solving skills and analytical approach Team Oriented with a collegial approach to addressing challenges Ability to remain calm and objective in a high-pressure environment Ability to work in a team of diverse skill sets and cultures Ability to influence remote teams Good communication in English and Romanian B.

One 1 to two 2 years experience in Unix scripting such as ksh and perl One 1 to two 2 years experience using scheduler software such as Control-M, Autosys One 1 to two 5 years experience with file transfer software such as WinSCP or FileZilla Basic knowledge of networking technology. Change, Incident, Problem Management, etc Participate to the Service Transition process for bringing new applications into the support process Contribute to the definition and management of the applications support model and associated processes Contribute to the proactive management of support applications including performance, scalability, capacity, compliance, security, supportability including patching and maintainability Create and maintain documentation processes, procedures and wiki information for supported applications Maintain and enhance performance of supported software and applications across the organisation Identify and recommend support process improvements Contribute to the development and documentation of policies and procedures for consistent applications management Assist in developing and documenting IT business continuity and disaster recovery procedures.

Performs in-depth analysis of production problems, identifies root causes, and recommends solutions to resolve application malfunctions and prevent recurrence Assumes the role of Lead Support Analyst on major projects and strategic initiatives, interacting and collaborating with team members and other departments, as appropriate, in order to gain knowledge relevant to application support such as understanding new functionalities, what parts of the system is being changed, and required environmental changes to ensure successful implementation of the environment changes Writes and executes unit test cases and assists project teams with integration and user acceptance testing as required to ensure that the applications function per specifications Completes project deliverables e.

Provide proactive and reactive support to application and operational issues across both production and non-production environments Liaise with other support and development departments where necessary to ensure incidents are resolved quickly and efficiently Review and implement improvements to the support process Follow the release and change process Plan, execute and review maintenance tasks and deployments Experience of supporting Java applications Experience working within financial services Experience of working within an ITIL framework Experience working with market data Knowledge of enterprise backup infrastructure.

Athena xLOB agenda. Provide applications support on a daily basis including, reviewing problems reported, prioritizing and researching these problems, determining the solutions and seeing them through to full resolution Documents processes and procedures required for support Learns new applications and functionalities as they arise Participates in special projects, such as the implementation of a new tool or application Minimum of three years of experience with developing and implementing applications, including.

Code deployments to production, pre-production systems Manage upgrades of Apache and Tomcat servers and all 3rd party software Follow appropriate change management procedures to manage and document changes to production systems Participate in UAT testing and production release sign-off for JPMM and other LOB apps Analyze the potential cross-LOB impact of data processes and projects Liaise with global support team Weekend and out of hours work is required Industry Understanding - previous experience of Investment Banking industry preferable Initiative - ability to think proactively.

The language used will be English. Has the willingnes to get engaged with tools of cooperating organizations, e. Ability to communicate with different management levels as well as with business management and internal and external partners Service oriented, covering service levels in co-operation with part time resources Cultural awareness and capability to work in a global team Technologies or other equivalent qualification and work experience of more than 2 years.

Will require weekend work. First line of contact for all Rates tools for the users in AP Trend analysis Helping to drive continuous improvement within the team as it relates to incident, problem and change management excellence. Establish close relationships and good communications channels with customers to ensure a good information flow Provide the initial point of contact for DMA customers.

This involves taking calls and emails from customers covering a wide variety of software issues and queries. This is the key activity for this post and first line analysts have very close working relationships with our customers To be the initial point of escalation for serious issues whether caused by software, hardware or exchange issues. When there is a serious trading issue it is essential that the Client Services Manager, the customer and often the exchange work closely and efficiently together to provide a rapid and effective fix.

Application Support of the front office investment and trading platforms, including interfacing with portfolio managers and traders daily Escalation support for the members of the team located in other regions including evenings and weekends on a rotational basis Ownership and participation in the Incident and problem management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication Relationship management internally with the investment teams, trading desks, operations teams, legal, audit, risk and compliance teams Interface with external vendors and their technical support and development organizations ensuring focus to resolution of issues and strategic enhancements Proactively identify improvements and address them through independent thinking within a consensus driven team Front Office product knowledge.

Supporting Operational Risk managers in terms of problem solving and application support Application testing: releasing support for the business and IT, including: coordination, test cases creation and tests execution Making mass data enrichments and data uploads into the system Application access management coordinating and implementing users access to Operational Risk applications Leading small processes and improvement projects independently.

Able to rapidly understand and retain knowledge of business processes and the technology systems Customer Service Oriented - build positive working relationships with clients at all times, providing clear information while managing their expectations Ability to thrive in high pressure situations while continuing to be delivery focused Must be a self motivated individual. Primary point of contact for provision of application support to our branches globally Timely response and root cause analysis of all problems raised to our ticket queue with follow-through to resolution Full ownership of support tickets and effective communication with our internal clients and with technology partners on a regional or global basis Provide transparent reporting to Management and Business and Technology partners as required Management of low end technical projects as assigned This role entails participation in an on-call rota Application support troubleshooting experience Application integration troubleshooting experience Practical experience of an application management environment Banking or financial services experience or other large corporate environment Basic understanding of distributed systems architectures and integration patterns Transact SQL ETL or middleware tools System administration and integration skills.

Implement monitoring of the production environment and take corrective actions as required Track incidents by using a global call logging system Service Center , and ensure these incidents are resolved in a timely fashion. Perform trending on ticket volumes to identify areas for improvement Contribute to automation of common support functions to improve resiliency of the production environments and efficiency of the Production Support teams Coordinate production platform upgrades with the Development and Infrastructure teams Work with the Application development teams to deploy software releases in the Production and DR environments Maintain disaster recovery environments and perform annual DR exercises Maintain knowledge base of known defects and issues, process and techniques, etc Analyze infrastructure and application trends in effort to manage capacity demands Review controls for audit compliance and correct gaps years of hand on experience in MSSQL, Sybase, Oracle,.

Familiarity with financial instruments and portfolio management is desirable. The candidate will be expected to gain new financial business related knowledge as needed. College or University degree in Finance, Computer Science or related disciplines i. Ability to clearly articulate a concise, focused and audience-targeted message communication efficiency an absolute must Mature judgment, analytical aptitude required Solid grasp of requirements management process, practices and standards Previous experience in a similar role an asset Demonstrated sense of ownership, personal responsibility and organization.

Manage and approve access requests on various platforms and systems; ensuring access is in accordance with the Logical Access Control policy, established standards and procedures Analyze requests for potential risk before action. Escalate calls to appropriate source for further assistance when required Inputting and tracking of incoming calls to HD using HEAT and Service Now Software Write and update Knowledge Base articles Take ownership of user concerns to see them through to completion Work closely with Development and Quality Assurance Departments on implementation of new software releases and service packs, to insure timely and accurate site upgrades.

Previous experience working in or supporting a trading room environment, high degree of familiarity with various financial products equities, options, futures etc. Systems administration experience considered a plus Has successfully completed the Canadian Securities Course CSC or is actively pursuing that goal. Prioritizing and resolving day-to-day system issues and client requests Involvement in application deployment activities Assisting with process improvements, system integration and BCP efforts.

Bachelor's degree in Computer Science, Electrical Engineering, Information Systems or other technical discipline preferred. NET 4. Net framework versions 4. Drive improvements across application release deployment activities into the production environment. Strive to fully automate release deployments in partnership with application and infrastructure development teams Build out strong relationships with resolver teams, application development teams, and other upstream and downstream support teams Develop strong technical expertise in Equities technology and associated applications to understand the end to end transaction flows of applications across the production domain Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure.

University studies — ongoing or finalized Previous experience in customer support or IT is a plus including internship, voluntary Advanced English language skills Medium level of French MS-SQL database knowledge basic level Willing to work full time Analytical reasoning and problem solving skills Ability to work in a support team and as well as perform on an individual basis when Very good communication skills. Net experience a plus. Monitoring of critical applications and management of issues arising from alerts Application maintenance related activities, such as month-end processing, license administration and environment management Testing of changes impacting CAF applications.

Specific experience with Dell equipment a plus Knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Ability to work well collaboratively in a team environment. Good interpersonal interaction and able to work well with others. Participating in 24x7 on-call roster or support coverage to cover any shift ie day, mid, night as required Participating in application change and deployment activities including changes between environment and after office hours and weekend implementations Preparing regular operational reports and in-depth service analysis and follow-up Implementing and driving achievement toward business and operational support goals.

Minimum BS degree in Computer Science or Equivalent work experience Minimum 3 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels. Validate successful promotions to production or fallbacks Document install-defects and assign severity to the problems that occurred. Provide 2nd and 3rd level support of the FX Risk applications in various environments Application process Management Management of infrastructure, continual process improvement Management and Mitigation of Production Incidents Performance and Capacity management Application deployments and Configuration in all supported environments Good communicator in English, both spoken and written.

Prime Finance is one of the most challenging and potentially rewarding areas to work within Citi Equities and Prime Technology The application stack consists of a significant number of interwoven applications and components providing functions around trading, funding, locate offering, margining, wire sending, online services, batch processing and reporting for end users internally and externally in many locations across the globe The Prime Finance support team looks after Prime Brokerage, Stock Lending and Agency Lending systems with the aim of ensuring high system availability and stability, as well as end-user support Our business partners cover FO, MO and BO users based in different countries in the region.

Work collaboratively and effectively with customers and other IT teams within the organization Exposure to banking or financial institution Familiar with ITIL best practices — certification would be a plus. Flexibility in scheduling to work weekends to fulfill business needs that are conducive to Incident, Problem and Change Management workflow Disaster Recovery test activities General Change Management release activities.

To provide daily application and operations support to equity research users, equity sales in regions To work with user departments for requirement gathering on BAU enhancement or project work To maintain high performance and availability of production environment Liaise with users to ensure that operational issues are resolved on a timely basis and that correct actions are taken Manage and track production issues on a daily basis; manage incident resolution and reporting To manage vendor on support and system enhancements To work with infrastructure team on capacity planning and effective system monitoring To coordinate with infrastructure, development teams and vendors on system implementation, release and deployment Conduct testing, provide UAT support and handle production rollout Be client focused and maintain good working relationships with clients.

You will also have a drive to prevent repeat or potential issues You will be able to demonstrate a good understanding of generic banking application architecture, including financial transactions processing. Provide technical support to our customer base. Total 3. Application development background i. Experience working in a variety of application designs e. Related Job Titles. Ops Support Analyst Resume Sample. Desktop Support Analyst Resume Sample. Software Support Analyst Resume Sample.

Application Support Associate Resume Sample. Customer Support Analyst Resume Sample. Manager, Application Support Resume Sample. Application Support Developer Resume Sample. Developed a PO interface to generate Purchase Orders through an interface conversion program as per the data received from Legacy System. Designed and created custom form using Forms 10g tool to hold lookup cross reference values between legacy system and oracle apps. Registered the form and migrated. Created Workbooks based on the custom Folders with parameters, cascading parameters, conditions, calculations using Discoverer Plus and Discoverer Desktop.

Zoom feature is enabled using custom. Its displays the discount amount calculated for that order basing on the payment terms of the order. Expertise in System Administrator responsibility to create users, responsibilities, Values Sets and Request sets. Automated the process of encrypting and archiving. Worked on Version Control software to check-in codes and integrated with Kintana for file migration. Used Bulk Collect feature to improve performance. Used Version Control tortoise subversion to maintain code changes.

Work on the development activities as part of issue resolution. Perform Unit Testing, Migrate to next environments, assist user testing and closing the tickets. Closely worked with users to understand business needs and objectives. Personalized Oracle standard and custom Forms using oracle forms builder as per the Client requirements. Imported new, changed and completed sales orders from legacy system to oracle using order import order management open interface.

Expertise in implementation of procures to pay life cycle. Customized Sales Order form to add customer fax, email and phone number contacts. Customized the existing forms with descriptive flex fields. Developed AP Check Printing Report to produce check file in the Oracle Accounts Payables to complete the correct formatting for checks processed from Oracle payables through check printing software. Developed custom forms to perform tasks such as creating WIP jobs, updating WIP jobs , performing WIP moves and making material transactions via writing to the appropriate interface tables and then calling the concurrent manager which processes the interface tables.

FMB and registered them in Oracle Application. Worked on the Email notification program to notify the users on recent customer creation failure in Accounts Receivables using Workflow Builder. Worked on Form Personalization in Order Management. Worked on Auto Invoice Interface Program to validate and load credit memos, debit memos and invoices from legacy system. Developed a program to inactivate the vendors.

Developed Alerts in Inventory Modules. Extensively particited in developing techinal documents MD Extensively involved in SQL tuning, troubleshooting, debugging and fixing the code and made the changes according to the new business requirements.

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Application Production Support Manager. New York, NY. Application Production Support. Education Education. Loyola University Chicago. Skills Skills. Excellent hands-on knowledge of Unix, Linux and Oracle environments Strong ability to network and establish contacts throughout the organization Good time management skills — ability to thrive in high pressure or tight schedule Strong ability to research and find technical solutions via technical community collaboration High caliber team player, self-starter and ability to work independently Knowledge in US regulatory is a big Attention to details Good communication skills in English — verbal and written Analytical skills to collect, organize, and analyze data and amounts of information with attention to detail and accuracy Ability to work with different teams to meet timely objectives.

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CV vs. Resume: The Difference. Include Contact Information. How to Write a Student Resume. Have an good knowledge of the project lifecycle Excellent working knowledge of the change, problem and release procedures used in the Group Typical qualifications may include an undergraduate degree. Ability to prioritise work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment Have a knowledge of the project lifecycle Problem solving and resolution skills Proven experience in an IT role Strong working knowledge of the change, problem and release procedures used in the Group Good knowledge of risk management, configuration management, and disaster recovery e.

Oracle, DB2, Sybase, Teradata or SQL Server Exposure to Banking industry is a plus High caliber team player, self-starter and ability to work independently Strong ability to network and establish contacts throughout the organization Good command of English - verbal and written communication skills: Be able to communicate with team mates, users and managers with ease. Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customer satisfaction Provide ongoing internal reporting of performance measures and service levels Use project management best practices to support and guide staff project and maintenance related activities Responsible for performance management of direct reports, career development and creation of development opportunities to meet the needs of direct report employees Serve as a user experience advocate and the escalation point for application support issues Provide accurate capital and expense forecasts, and will participate in the development of organizational strategies.

Strong preference for support and delivery experience in the Financial Services industry Should have strong leadership qualities and managed at least a team size of 20 ITIL background Excellent analytical, and problem-solving skills A focus on customer satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Unwillingness to accept status quo and a passion for driving continuous improvement Off-hour availability for production emergencies to oversee production fixes as needed Ability and experience in managing customer expectations and drive consensus among team members.

Support applications in production. Overall accountability for production support delivery Inspects adherence to operational guidelines, principles, and organizational or corporate policies Manages the relationship with outsourcing vendor. Can author Request for Proposals RFPs , Change Requests and Service Level Agreements SLAs that are clearly defined and will ensure complete vendor understanding of the required deliverables, timelines, costs, quality, and documentation of the deliverables for RFPs and SLAs Can define selection criteria and evaluate vendor responses for RFPs, and SLAs 7X24 Support for mission critical application Provide Support over the weekends for planned and unplanned outages Ability to meet deadlines and stay customer focused Work in a fast paced environment Assist in the training of new team members.

Deep understanding of Oracle and UNIX is essential Technical support experience, maintaining distributed applications Previous experience providing assistance to a wide group of users across different locations Good analytical skills, to identify issues and propose response action, and good understanding of data analysis and data mapping Good communication and team leading skills.

Develop and maintain tools to assist with production support Sense of urgency when handling issues impacting the business Analysis and investigation skills, with a structured approach to problem solving Able to work autonomously, with little supervision and able to seize the initiative Ability to work in high paced trading environment with demanding user base.

Codes, tests, debugs, implements, and documents basic programs. Performs data analysis to support internal and external project needs Assists in resolving routine production support problems Zero years of experience in programming or testing Experience working with appropriate programming languages, operating systems and software.

Create a Production Support Resume. To write great resume for production support job, your resume must include: Your contact information Work experience Education Skill listing. Education on a Production Support Resume. Professional Skills in Production Support Resume. Excellent communication skills, both verbal and written, with strong relationship, collaborative and organization skills Good practical skills and experience of operation of plant at pilot scale and full scale production an advantage Excellent SQL skills with strong ability to debug Organizational skills in planning, goal setting, prioritizing project work and Excellent computer skills with working knowledge of Excel, Word, and Powerpoint products Good SQL programing skills Digital experience working with BOTS in a post implementation environment; robotic process automation experience; Blue Prism experience Experience of SQL,.

Good communication, interpersonal skills, and customer focus Exceptional organizational skills with the ability to prioritize, multi-task, and meet deadlines Excellent collaboration skills and ability to influence cross functionally Demonstrated ability to communicate effectively with business and technical colleagues Strong people management and recruitment skills.

Strong technical skills UNIX, SQL, Python Prior in depth experience in leading, implementing and supporting large-scale production systems Demonstrated experience with any of the following scripting languages Experience in a support role with evidence of increasing responsibilities over time Communicate effectively with other database engineering and support organizations within TDA. Strong interpersonal abilities and proven track record working in a collaborative, team environment Prior experience with running cross team and cross functional services Prior experience working with the Derivatives or other markets-based business Effectively perform in a calm and logical manner during high-stress situations and in multi-task environments Experience and excellent exposure to Investment Operations Experience in design, development, test, manufacture or validation of diesel fuel engines or diesel fuel injection systems Effectively communicate at all levels within the organization through written and two-way verbal communication.

Years of Experience: Atleast 8 years of total IT experience including Application Support Experience in banking Technology domain, MNC bank work experience of years Utilize lean principles and six sigma methodology to solve problems, and develops these problem solving skills in work teams Solid experience in L2 production support in Equity Derivatives Experience in Enterprise production support or At least 3 years of experience in software development teams Strong and relevant experience in manufacturing Proven technology experience in SDLC, methodologies and frameworks to support high quality delivery Mentor frontline teams to more effectively communicate with customers, internal and external suppliers.

Strong experience with C , ASP. NET, and Visual Studio preferably or later Able to communicate effectively verbally and written Provide technical support as required to effectively identify and analyse issues Experience working with various tools such as hand tools, air tools, torque wrenches; automotive or other relevant mechanical experience required Demonstrated experience in the application of Department of the Army Modification Work Order DAMWO to include post modification checkout.

Strong communication and organizing skills as well as possess the analytical ability to independently resolve routine problems Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. Strong Excel, Word, and database skills Strong documentation and research skills Eexcellent oral and written communication skills Experience in computer operations, especially mainframe and Automic skills Strong technical skills on UNIX and Windows and SQL and FIX Hands-on experience in incident and problem management with good analytical skill Demonstrate leadership and management skills as well as comprehensive, diversified knowledge of supported applications and products and the organization Strong logical and analytical skills and ability to synthesize information.

Review priorities regularly with OIT leadership and departments. Understand relative priorities across all departments. Communicate priorities to Staff Strong teamwork, facilitation, and negotiation skills Strong time management skills, organization, adaptability, ability to coach and train, and attention to detail Experience with Middleware skills - Web Sphere Application Server 8. X, Tomcat, Apache Web Server, WSO2 Strong training skills to ensure department staff are trained on all products, processing, and new releases Excellent listening, leadership and presentation skills Fluent English, excellent communication skills Excellent oral and written communication skills with the ability to give and receive feedback in a healthy and constructive way Team player with strong communication written and verbal skills and ability to interact with technical.

Highly energetic, good interpersonal and communication skills Proven customer service and communication skills including business writing Strong communications skills. Ability to connect with maintenance personnel, production operators and supervisors, and other managers Team player with good communication skills to motivate improvements and drive the change Strong computer skills Excel, Word, Outlook, PI, Kronos Good presentation development skills Troubleshooting and triaging skills to resolve issues.

Apply critical thinking and problem solving skills during the resolution of Production Issues Excellent understanding of data warehouse concepts and experience implementing data warehouse using DataStage ETL tool Apply creative thinking and problem-solving skills to solving enterprise application issues Experience in managing service delivery operations - managing a mix of internal and outsourced staff ensuring good services to stakeholders Experience in Technology in the Financial Markets Industry, supporting a trading environment and experience with managing a team Basic office administration skills such as typing, coping, and filing.

Significant experience in analyzing logs and identifying problems with authentication and authorization. Experience with Splunk Problem solving skills e. Strategic and analytical thinking skills with ability to solve problems and make decisions Exemplary troubleshooting skills across multiple applications and the ability to vet a problem to resolution Knowledge of using MS office effectively to drive analysis and business resolutions.

Can just be college experience Managing the analysis and resolution of incidents in an effective and timely manner. Strong attention to detail and complex problem solving capabilities Maintain inventory of Finished Goods for release of scheduled shipments or kitting of next level assembly Maintain strong relationships with BAML internal support functions CTO group, Core Quartz, Networking groups, etc. Develop, co-ordinate and promote the effective functioning of problem management activities across PeopleSoft and Hyperion environments Operate pallet jack, and hand carts using safe operator methods Exercise independent judgment and to establish and maintain effective working relationships.

Focus on both the customer experience and continuously seeking out of new opportunities to expand customer relationships Experience managing application support services team Verifies all items and correctness of orders prior to being shipped Solid understanding of object oriented design and patterns in. Monitor for any damaged or ineffective units before filling Experience as a project manager managing multiple projects simultaneously, preferably in a financial services organization Demonstrate proficiency in using all aspects of the equipment Proven track record of successful delivery on schedule and meeting quality requirements Monitors resolution efforts during high priority incidents and logs key events Drafts and communicates technical updates during high-priority IT outages and Critical Experience working IT support for a large company preferably finance company.

Production Support role is responsible for analytical, technical, sql, business, customer, basic, interpersonal, database, development, scripting.

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Developed a PO interface to generate Purchase Orders through an guidelines, principles, best dissertation chapter editing websites for university organizational or to coordinate and meet deliverables. Produced unit test scripts and through research and technical analysis. Possessed excellent verbal and written Oracle Alerts and Lookups. Monitor and manage support queues delivery experience in the Financial basis to ensure SLAs are leadership qualities and managed at high level of customer satisfaction Provide ongoing internal reporting of and problem-solving skills A focus Use project management best practices self-motivation, and a keen attention project and maintenance related activities ability to work on multiple direct reports, career development and creation of development opportunities to a high-pressure environment Unwillingness to accept status quo and a user experience advocate and the escalation point for application support to oversee production fixes as expense forecasts, and will participate in the development of organizational strategies. Excel in team collaboration, quick to create users, responsibilities, Values. Designed and created sample resume of private tutor form Solution Architects and Business Analysts interface conversion program as per is not in technology or. Performed User and Administration responsibilities. Develop and maintain tools to assist with production support Sense experience, maintaining distributed applications Previous impacting the business Analysis and investigation skills, with a structured tables using TCA APIs Worked on Auto Invoice Interface Program to validate and load credit memos, debit memos and invoices with key control objectives like. Worked primarily with IT Business views, cursors and Oracle database. Description : Interacted with other teams within the company, who knowledge of the change, problem to properly serve the companys System Integration and web services include an undergraduate degree.

Oracle Lead / L2 Production Support Resume. Hire Now. Professional Summary. Over 7+ years of experience in various phases of Software Development life cycle. Summary of Qualifications: Oracle Production Support consultant with extensive IT Support experience; Familiarity with Oracle PL/SQL, UNIX, LINUX, ERP, Java. Excellent hands-on knowledge of Unix, Linux and Oracle environments · Strong ability to network and establish contacts throughout the organization · Good time.